What is the return policy?
MADWITCH accepts returns under eligible conditions.
If an order has already been shipped, a return request may be submitted after the item is received. Due to the nature of international shipping, shipped orders cannot be intercepted or canceled in transit.
Returned items must meet our return requirements, including being unworn, unwashed, and in original condition suitable for resale. Once a return request is approved, our customer service team will provide the appropriate return instructions and return address.
To initiate a return, please contact our customer support team first. We will guide you through the return process accordingly.
Order Processing & Shipping Time
Orders are typically processed and shipped within 2 business days after payment is confirmed. All shipments are sent via air delivery to ensure timely transit.
To help avoid delivery delays, please make sure your shipping information is complete and accurate, including your full address, postal code, and a valid contact phone number.
Once your order has been shipped, tracking information will be uploaded to your order page. You can use the tracking number provided to monitor the real-time status and delivery progress of your package. Estimated delivery time may vary depending on the destination and local logistics.
How much does shipping cost?
MADWITCH offers free worldwide shipping on all orders.
All shipments are delivered via air shipping to ensure a fast and reliable delivery experience.
The shipping cost is already included in the product price, with no additional fees required at checkout.
About MADWITCH
Founded in 2018, MADWITCH is a fashion-forward apparel brand dedicated to contemporary streetwear. Over the years, we have built a global community of 800,000+ followers, continuously exploring and blending diverse cultures and styles.
We operate with a strong and efficient supply chain, supported by an experienced in-house creative and service team. In China, MADWITCH manages a 2,000-square-meter warehouse and maintains long-term partnerships with multiple trusted manufacturing facilities, allowing us to maintain full control across design, production, and fulfillment.
Exploring new territories has always been at the core of MADWITCH. We believe style should never be confined, and our pursuit of innovation continues to push beyond established boundaries.
Quality is central to everything we create. MADWITCH is not built on one-time transactions, but on long-term growth and meaningful relationships with our customers. That is why we place great emphasis on craftsmanship, material selection, and attention to detail—ensuring every piece meets the standards we stand behind.